1. Overview
Stratosphere Technologies, LLC (“Stratosphere,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our products, services, and websites (collectively, the “Services”).
2. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, organization details.
- Usage Data: Logs, access timestamps, and system interactions.
- Device Information: IP address, browser type, and operating system.
- Customer Data: Data you submit or process through the Services.
3. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Services
- Improve system performance and reliability
- Secure and monitor system usage
- Respond to support requests
- Comply with legal and regulatory obligations
4. Data Ownership
You retain ownership of all data you submit or process through the Services. Stratosphere does not claim ownership of customer data.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect data integrity, confidentiality, and availability. These include access controls, encryption practices, and audit logging. Additional details are available in our Trust Center.
6. Data Sharing
We do not sell personal information. We may share information only with:
- Service providers who support operations (e.g., hosting, monitoring)
- Legal or regulatory authorities when required by law
- Internal teams for support and system maintenance
7. Data Retention
We retain information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Cookies and Tracking
We may use cookies or similar technologies to improve functionality, analyze performance, and maintain secure sessions. You may disable cookies through your browser settings.
9. International Use
If you access the Services from outside the United States, you acknowledge that your information may be processed and stored in the United States or other jurisdictions where we operate.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. Requests can be submitted to the contact information below.
11. Children's Privacy
The Services are not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact
If you have questions about this Privacy Policy, please contact us:
[email protected]